Go-Live and Rollout Support

ITR Software offers a full range of “go-live” and “rollout” support for the implementation of its products. We can provide staff members to work side-by-side with your users during their first few days or weeks of using the application in an effort to ease the transition to their new environment. This level of service may simply be in support of your implementation team or ITR Software can provide the “front-line” support in order to ensure a successful implementation.

Software Maintenance

To ensure that our software solutions are always "state-of-the-art," they are constantly being upgraded and enhanced. By subscribing to our maintenance programs, you will have access to this new software as soon as it has been fully tested and released.

Annual support and maintenance subscriptions include help desk support and include all licensed product upgrades and maintenance releases. With telephone support during normal business hours, support services on the web, and access to new releases, our standard support provides a comprehensive package designed to meet your support needs. Customized support agreements are also available if required.

Post-Implementation Audit

In an effort to monitor the effectiveness of our customers’ use of ITR Software’ software products, we offer a “post-implementation audit” service as part of our ongoing support facilities. The purpose of the audit is to review how the users are utilizing the functionality available in the software and to compare the results being achieved to the metrics identified in the project-planning phase of the implementation. Often this audit identifies opportunities for additional training and procedural adjustments. Our team can also provide consulting services to help optimize your company’s use of the applications.